Job Summary

The Client Support Specialist is responsible for the day-to-day technical support of client platform technologies, business applications and LAN based technologies for remote location.  He/she will provide second and third level on-site support, under CIT direction, in the application of technology solutions to resolve problems and requests for internal customers.  Provide deployment services for client and server software and hardware. Participate in technology projects as assigned.  

Duties and Responsibilities

·         Provide desk-side support following the incident management process.  Analyze, troubleshoot and resolve technical issues for desktop, application and network technologies.  Provide after hour support.

·         Support local area network connectivity, cabling and other technologies.

·         Provide deployment services for client software and hardware technologies.  Perform installations, moves, additions and changes as required by the business. 

·         Provide deployment services for client software and hardware technologies.  Perform installations, moves, additions and changes as required by the business.

·         Ensure conformity to IT internal control processes at Tucson location.  Participate in internal audits and KPMG audits as required. 

·         Perform on-site support for phone administration and video security cameras. 

·         Support for punch clocks and paging system in Nogales.

·         Perform other duties as assigned.

Basic Qualifications

·         Associates degree in Computer Science or equivalent experience.

·         Minimum one to two years experience in LAN administration and Microsoft technologies including Active Directory administration. 

·         Minimum three years experience in technical support and desktop technologies. 

Knowledge, Skills and Abilities

·         Strong analytical and problem solving skills. 

·         Effective verbal and written communication skills. 

·         Excellent interpersonal and teamwork skills. 

·         Learns new skills and knowledge quickly. 

·         Ability to read, analyze and interpret industry trends, general business periodicals, professional journals or technical procedures.

Chamberlain is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.

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