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Linda Whisman has been hired as the Director of Technical Support for The Chamberlain Group, Inc., the world´s largest manufacturer of residential garage door openers, commercial door operators, and a leading manufacturer of gate operators and access control systems.
Whisman will be responsible for implementing systems to enhance technical support and the parts and service center for both dealers and consumers. In addition, Whisman will head up the Chamberlain Training Academy, a hands-on technical training program for dealers.
Whisman has more than 18 years experience in the cable industry, serving as General Manager, Operations Manager, and Business Manager while at Time-Warner Cable from 1987-2002. She was responsible for handling a wide variety of activities, and managed multiple locations, with key responsibilities aimed at creating more efficient and customer focused call centers. In addition, she managed business, customer, and technical operations, new product launches, government relations, and community affairs. Most recently she held the post of Director of Operations and Customer Care Center at Cable One where she developed a startup Call Center operation for 700,000 customers and managed a two-year rolling launch of 60 locations into the Center through system visits, operations analysis, and process improvement.
“Linda’s depth of experience and expertise makes her the perfect candidate to fill this role,” said Bob Markwart, executive vice president, sales and marketing, The Chamberlain Group, Inc. “We are confident that she will provide the strong leadership that will take our technical support operations to the next level for both our dealers and consumers.”
Whisman holds a bachelor´s degree in business from Alameda College and University. She also earned a Six Sigma Green Belt Certification from Villanova University. In addition, Whisman holds an ICMI Senior Call Manager Certification, and numerous industry training certificates. |
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